Support Commitment
We know that in hospitality, downtime is not an option.That's why our support team is available 365 days a year, including weekends and bank holidays.
Contact Channels
You can reach us anytime via:
** WhatsApp **: Instant chat for quick questions
* Email : For non - urgent inquiries
* In - App Ticket : Trackable support requests
Service Level Agreements(SLAs)
We prioritize issues based on severity to ensure critical problems are resolved immediately.
P1: Critical(Service Down)
** Definition **: POS is offline or cannot take payments.
** Response Time **: <30 Minutes
* Plan Requirement : Premium Plan
P2: High(Feature Issue)
** Definition **: Core feature(e.g., KDS, Printing) is malfunctioning but business continues.
** Response Time **: <2 Hours
* Plan Requirement : Pro Plan
P3: General(Questions & Config)
** Definition **: "How do I..." questions or menu updates.
** Response Time **: Next Business Day
* Plan Requirement : All Plans